Can't login into account
The reason and solution of failure in login normally
If you could't login into the account of Firstb2c normally, the reasons may be as follow:
1. The username does't match the password;
2. The account has been stolen and taken charge by Firstb2c;
3. Be punished because of other behavior which gravely contravene the rules of Firstb2c
Username and Password don't match
In the login page of Firstb2c, please confirm whether the username and password are matched. If not, please reenter.
If you forget the password, please click here to reteieve.
If you ensure that your username and password are correct, but still there is a alert, maybe your account safety is in risky, please contact with the customer service of Firstb2c.
The account has been stolen and taken charge by Firstb2c
As shown in picture below,your account has a sign of been stolen,and it's has been taken charge by Firstb2c.
If you want to open it ,please click "Open Account " to apply for self-service open.
Be punished because of other behavior which gravely contravene the rules of Firstb2c
If page shows "freeze" or "permanent ban" when login and can't open, usually caused by gravely contravene the rules of Firstb2c ( such as cheat, account embezzled etc. ,detail rules click "here" to check) result in frozen account, cann't open.
